Most products that we sell are fresh fruits harvested from tree upon confirmation of order. For this reason they are exempt from being returned unless customer receives damaged product.
Damaged products can be returned back to TRAX Courier address i.e. House number 58 phase, 2 Canal Rd, opposite ghosiya service station, near Bismillah homes, 47 pull khayaben e Asad phase 2, Sargodha, Punjab, Pakistan. Phone: +92 313 7700947. Or directly to Ripe Citrus Farm located in Chak 114 Janubi, Marabah no. 4, Near Bhutto Colony, Ripe Citrus Farm Sargodha Faisalabad road Sargodha Punjab 40100 Fruit, Sargodha, 40100, Pakistan. Phone: +92 308 3667480
Ripe citrus farm is fully responsible for any damage to product during delivery. Please be aware that due to the perishable nature of our goods we are unable to accept cancellations once orders are processed and shipped. At The Ripe Citrus Farm, we are committed to delivering fresh, quality Citrus and farm products. If you encounter issues with your order, please notify us within 12 hours of delivery and provide your order number and a detailed description of the problem with photographic evidence.
If the couriers are made to wait an extended amount of time, especially in restricted/ high-security areas, Ripe Citrus farm will not be responsible for the freshness of the products due to such delays
We will review your request and, if approved, may offer a replacement delivery or a refund. In certain cases, a discount may be offered against your next purchase, which will be credited to your Ripe account. Refunds will be processed within 5-7 business days through the original payment method.
Please note that we do not offer refunds for customer preferences regarding taste, size, or appearance variations of natural produce or delays caused by factors beyond our control. For further assistance, please contact our customer service team.Contact